We are Hexa Consulting, an Hexa Group brand. We were born with the ambition to deliver qualified and personalized services in the IT Sector, all over the world.
What you will be doing
• He/she analyses business needs along withfunctional /system requirements (if needed) and document functionalspecifications (bugs and change requests) • Supports & monitors the portfolio ofincidents in progress • Industrializes the management of incidents byapplying a systematic approach to treatment • SAP key user relationship management, contribute to SAP IT governance • Support and supervise execution by the SAPcompetence center that is currently outsourced • Supervise customizing and development, unit testing and non-regression testing, with the competence center • Supervise UAT in collaboration with business (finance) • Monitors the investigations (customizing, ABAP,administration) carried out to resolve incidents and checks their quality • Monitors the adequacy of the performance level obtained in relation to the performance level defined in theSLAs • Follows and coordinate the actors of theresolution of incidents and requests • Identifies, records, documents, and classifiesall critical incidents encountered • Communicates to requestor on incident resolution progress • Manages recurring incidents turning into problems • Challenge the Competence Center customizing proposals • Continuously updates or makes sure documentation is updated
